Refund Policy

Refund Policy – Light for Woman

At Light for Woman, we value your satisfaction and aim to make your shopping experience smooth and enjoyable. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully.

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

1. The item is defective or damaged upon delivery.
2. The item you received is different from the one you ordered.
3. The product is unused, unwashed, and in its original packaging with all tags attached.

Please note that items that have been used, worn, washed, or damaged by the customer are not eligible for return or refund.

2. Non-Returnable Items

Certain types of products cannot be returned, including:

1. Underwear, lingerie, and swimwear (for hygiene reasons).
2. Discounted or clearance items.
3. Customized or personalized products.

3. Return Process

To start a return, please contact our customer support team at:

📧 Email: contact@light-for-woman.store

📞 Phone: +20 100 033 6366

Please include your order number, a photo of the item, and the reason for return. Once approved, you’ll receive instructions on how to return your item.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

1. Approved refunds will be processed within 7–10 business days.
2. Refunds are issued using the original payment method.
3. If you paid by cash on delivery, you may receive your refund via bank transfer or store credit.

5. Exchanges

If you wish to exchange an item for a different size or color, please contact us. Exchanges are subject to stock availability.

6. Shipping Costs

1. If the return is due to a faulty or incorrect item, we will cover the return shipping costs.
2. If the return is for personal reasons (such as size or preference), the customer is responsible for the shipping fees.

7. Contact Us

If you have any questions about our refund policy or need assistance, feel free to reach out:

📞 Phone: +20 100 033 6366

📧 Email: contact@light-for-woman.store

🌐 Website: www.light-for-woman.store